SurveyMonkey Review | PCMag

The SurveyMonkey online survey tool (which starts at $ 32 per month for the Advantage plan, billed annually) has become virtually synonymous with online surveys in the minds of many users. Part of the reason for this is the company’s early work to make survey design more accessible, and the company has continued to build on that heritage. He acquired FluidSurveys, a company that offered advanced capabilities and whose namesake product FluidSurveys was well received in our previous round-up of online survey tools (but has since been discontinued).

This, however, did not lead SurveyMonkey to abandon its reputation for ease of use. In fact, getting started with the product begins as soon as you open an account when the website asks you a series of optional questions to optimize the help it provides. It offers the choice of a wide range of applications, including customer satisfaction, employee engagement, event registrations, commentary and market research. This is a great online survey tool, but it did not win our Editor’s Choice. This designation goes to the competitor Qualtrics (Visit the Qualtrics website).

Survey design

While many survey apps offer a selection of templates to choose from, SurveyMonkey puts them front and center. These include support for that close cousin of surveys, quizzes, which SurveyMonkey will score automatically.

After that, the website provides a five-section guide to designing, testing, deploying and analyzing the results which have become a solid template for survey applications. SurveyMonkey’s 14 standard question types include all the basics. In what looks like a promising artificial intelligence (AI) -based extension to its often assistant-assisted user interface (UI), it will try to guess the type of question based on its wording.

SurveyMonkey offers a set of nearly 30 predefined answer choices in a pop-up menu to speed up the entry of answer choices. Access to some of these “certified templates”, however, requires access at a paid level, as does the ability to edit questions from templates in your own surveys.

SurveyMonkey also offers a large “question bank” of survey questions, collected from actual surveys with the questionnaire they came from. These are useful for novice survey designers who sometimes struggle to effectively construct question and answer choices. However, for questions such as “Are you under 18? “, Few users need a question template for this, because they know the appropriate answer choices for this are” Yes “and” No “.

Saving a question gives you access to the other two main sections. “Options” handles tasks, such as randomizing responses, which is good practice in survey design. SurveyMonkey is the only offer I have reviewed that includes a universal and random “Flip Answers” feature (SurveyGizmo ($ 25.00 at SurveyGizmo) proposes it for questions of classification). This can be useful for certain types of questions that ask respondents to choose answer choices that ask, for example, their level of interest in something at least at most as it helps to minimize the bias of the primacy effect. , in which the items at the beginning of the list are easier to remember.

SurveyMonkey - Mobile Preview

Like Zoho Survey, SurveyMonkey does not offer an easy way to rearrange the answer choices by dragging them, as you can in SurveyPlanet, or using the “up” and “down” buttons as you can in WorldApp KeySurvey. . However, it provides a bulk answer editor to paste answer choices from another source. SurveyMonkey supports inserting text into questions and answers as well as “Skip logic” to send respondents to a survey point based on their answers. But SurveyMonkey does not support display logic.

Beyond the questionnaire design, SurveyMonkey continues with small touches that might be considered useful for newbies but distracting for experienced users. For example, when it’s time to roll out surveys, the app asks if you have a mailing list or if you want to get feedback from your website visitors. Much like with highlighting its model in the design phase, the answers will cause SurveyMonkey to highlight certain types of choices, such as posting to social media or embedding into a website. SurveyMonkey also provides a well-integrated means of purchasing consumer responses that incorporate census balancing options. The latter is a feature that Toluna QuickSurveys lacks (85.00 per month for the Premium plan at QuickSurveys), even with its own panel integration.

SurveyMonkey also offers an option to present surveys in a unique way. While all of the online survey tools in our roundup offer the option of presenting questions as a list or having questions on individual pages, SurveyMonkey can dynamically skip users to the next question, which is kind of a well implemented autoscroll feature. .

SurveyMonkey - Question Bank


Consistent with other parts of the app, SurveyMonkey offers many easy-to-use options in its response report page. These include a useful data trends report, similar to that of Outside Software eSurveysPro (40.00 per month for Premium plan, billed monthly to eSurveysPro) and with more detail than that of Zoho Survey, which allows you to see how the responses to a survey developed during his stay in the field. SoGoSurvey puts this information directly on the login screen.

A “Filter by question” feature allows users to avoid having to do cross-tabulations to see how people who answered one question also answered another. It even allows filtering by particular words in open responses. The chart types themselves can be changed with a single click and even applied to all charts in the survey. SurveyMonkey also offers easy ways to change attributes, such as decimal places, which can be troublesome in other packages.

SurveyMonkey - Collecting Responses


One of the reasons for SurveyMonkey’s extreme popularity is its free tier, which offers unlimited surveys of up to 10 questions that can be sent to up to 100 respondents. The free tier even includes access to mobile apps that allow you to check the progress of your survey and even multiple “collectors,” which is a way to identify groups of respondents that make further processing easier. This is a particularly nice giveaway given that some packages, such as Outside Software eSurveysPro, don’t even support collector links, although SurveyPlanet’s free tier (180.00 per year for the Pro plan, billed annually. at SurveyPlanet) gives more.

The “Best Value” Advantage plan, at $ 32 per month or billed annually at $ 384, adds features such as quotas for respondents who meet certain criteria and basic piping (using responses for customize future survey questions) or “deferred response” (known as “masking” in some other packages) which allow selected responses to be used in a future question to further refine responses. However, you have to pay for the Premier level ($ 99 per month, billed annually at $ 1,188) to access the full range of logic options; it’s disappointing. Other features at this level, such as advanced block randomization and support for multiple languages, are more in line with features beyond the mainstream.

Final thoughts

SurveyMonkey sets the standard as a great tool for business people looking to ask a few simple questions of a small group or, in the paid level, a large group. Its popularity helps ensure that other products relevant to survey collection will be encouraged to integrate with SurveyMonkey. Its mid-price point offers a solid mix of features for an aggressive price tag, but more advanced survey designers will likely want to look elsewhere.


  • Monitoring the status of the investigation is easy using a mobile app.

  • The question library is complete.

  • A high market share gives rise to many integrations.

The bottom line

SurveyMonkey is an ideal online survey tool for intermediate survey designers. Its use in artificial intelligence is promising.

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